Support
Need help with OOZEE? Email us at info@oozee.co and we will reply within 2 business days. Please include the email address you use to sign in.
COMMON QUESTIONS
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, then OOZEE, then Cancel Subscription.
How do I restore my purchase?
In the app, go to Account and tap Restore Purchases.
You can also find it on the subscription screen. Sign in with the same Apple ID you used to subscribe.
How do I request a refund?
Refunds are handled by Apple. Visit
reportaproblem.apple.com and sign in with your Apple ID.
How do I delete my account?
In the app, go to Account and tap Delete account. You will be asked for your current password and to type DELETE to confirm. This permanently deletes your account and your saved responses. It does not cancel your subscription, so cancel that first in your iPhone Settings.
I forgot my password.
On the sign-in screen, tap "Forgot your password?" and follow the email we send you.
I didn't get my verification or reset email.
Check your spam or junk folder, then try again. If it still doesn't arrive, email us at info@oozee.co.