PRIVACY | OOZEE

Last updated: October 26, 2026

Overview
At OOZEE we take your privacy seriously. This policy explains what information we collect through the OOZEE mobile app and the oozee.co website, how we use it, who we share it with, and what rights you have.

What We Collect: The App
- Account information: your email address, display name, a scrambled (hashed) version of your password, whether your email is verified, and account dates such as when you joined and last signed in. We never store your password in readable form.
- Content you create: custom responses you save (title, message, category, and tags), which of your custom responses you mark as favourites, and how many times you have copied each custom response. Favourites you mark on the built-in responses stay only on your device.
- Subscription status: whether your OOZEE Pro subscription is active. Purchases are handled by Apple. We never see your card or payment details.
- Technical information: your sign-in session is kept in your device's secure storage. The app also keeps a copy of your account details, favourites, and responses on your device so it loads quickly.
- Server logs: our servers keep technical logs that may include your account ID, response IDs, your email address when you delete your account, and basic request information such as IP address, so we can run the service, keep it secure, and fix problems. Logs are kept for a limited period by our hosting provider.

What We Collect: The Website
The oozee.co website is informational. We collect only what you choose to send us, such as your name and email address if you contact us. Our website provider, Wix, may collect basic usage data and use cookies to run and analyse the site.

How We Use Your Information
- To provide the app, your account, and your subscription
- To confirm your subscription status
- To send account emails such as email verification and password resets
- To respond to questions and support requests
- To keep the app secure and fix problems
- To improve our app and website

We do not sell, trade, rent, or share your personal information with third parties for their marketing purposes. Ever. We do not track you across other companies' apps or websites, and the app does not show ads.

Who We Share Information With
We use trusted service providers to run OOZEE:
- Apple: processes App Store subscription purchases.
- RevenueCat: manages subscription status. It receives an internal account ID and your purchase information, not your email, password, or content.
- Resend: sends our account emails. It receives your email address and the one-time link in the email.
- Cloud hosting and database providers, including MongoDB Atlas: store and run the app and its data.
- Wix: hosts the oozee.co website.

We may also disclose information if the law requires it.

Email Communications
Account emails, such as email verification and password resets, are necessary for your account and its security, so you cannot unsubscribe from them. They stop when you delete your account. We do not send marketing emails to app accounts unless you have agreed to receive them. If you give us your email address through oozee.co and agree to receive updates, you can unsubscribe at any time using the link in any email, and we honour requests promptly.

Cookies
Our website may use basic cookies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings at any time.

Where Your Information Is Stored
Your information may be stored and processed on servers outside Canada, including in the United States, where it may be subject to the laws of that country. We use providers that maintain appropriate safeguards.

Security
Passwords are stored in hashed form. Sign-in sessions are kept in your device's secure storage. Data sent between the app and our servers uses encrypted connections. No method of storage or transmission is completely secure, but we work to protect your information.

Data Retention and Deleting Your Account
We keep your information while your account is active. You can delete your account in the app at Account > Delete account. You will be asked for your current password and to type DELETE to confirm. This permanently deletes your account, your saved custom responses, and your sign-in sessions on all devices. You can also email us at info@oozee.co to request deletion.

Deleting your account does not:
- Cancel your Apple subscription. Cancel it in your iPhone Settings: tap your name, then Subscriptions, then OOZEE.
- Remove the purchase record that RevenueCat holds under an internal account ID, which does not include your email.
- Remove the record Resend keeps of account emails already sent to you.
- Immediately remove your information from backups or server logs. Backups are kept on a rolling schedule set by our database provider, and a deleted account can remain in backups for up to 12 months before it is permanently removed. Server logs are kept for a limited period by our hosting provider.

Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for email communications at any time
- Lodge a complaint with the relevant privacy authority

Residents of some U.S. states may have additional rights. Contact us and we will honour valid requests as required by law. To exercise any of these rights, email info@oozee.co and we will respond within a reasonable time.

Children's Privacy
OOZEE is for business use by adults only. We do not knowingly collect personal information from anyone under 18.

Changes to This Policy
We may update this policy from time to time. We will update the date at the top of this page and, for significant changes, notify users in the app or by email. Continued use after an update means you accept the revised policy.

Governing Law
This policy is governed by the laws of British Columbia, Canada, and complies with applicable Canadian privacy legislation, including PIPEDA.

Contact
For privacy questions or requests, contact info@oozee.co
OOZEE, Vancouver, BC, Canada
oozee.co